Home > CoronaVirus FAQ


The Wallis has made the difficult but important decision to cancel or postpone all performances through May 31, 2020. If you are a current ticket holder for any events between now and May 31, 2020, our Ticket Services office will be reaching out to you directly to discuss options available to you for your already-purchased tickets.

Effective immediately, The Wallis' buildings and campus are closed to all public access. Ticket Services will remain available by phone at 
310-746-4000, Monday - Friday 10am - 6pm only, or by email at Tickets@TheWallis.org.

The Wallis and the City of Beverly Hills are closely monitoring the current outbreak of the Novel Coronavirus (2019-nCoV) that originated in China in December 2019. Currently, there is no known threat of the Novel Coronavirus to Los Angeles or Beverly Hills.

The Wallis along with the City of Beverly Hills are working to ensure the continued health and safety of our community and has provided some tips for practicing good hygiene and staying healthy such as:

-Keep touchpoints clean – these are places that many people touch; such as door handles, counters, phones, keyboards, remote controls, etc.
-Wash your hands – wash many times during the day, for at least 20 seconds. If you can’t wash your hands, use hand sanitizer.
-Maintain good personal hygiene and avoid touching your face.
-Avoid contact with people who are sick or if you feel sick stay home. Also, consider reducing unnecessary close contact with others by avoiding handshakes or hugs.

 Additionally, The Wallis and the City of Beverly Hills have provided some Frequently Asked Questions (FAQs) below:

What is the City doing to prepare for the Novel Coronavirus?

The City’s leadership and Pandemic Planning Committee, active since 2006, have been meeting to prepare for any potential impacts from the Novel Coronavirus or any other emerging disease.

Who is responsible for providing direction to the City regarding an infectious disease protocol?

The City of Beverly Hills works in partnership with local, state and federal health officials (including the CDC and LA County Department of Public Health) to receive guidance and coordinate response.

Is City staff trained to deal with Novel Coronavirus?

Yes. The City’s emergency personnel are trained and capable to respond to any emerging disease, including the Novel Coronavirus, and implement appropriate healthcare protocols.

Will The Wallis and the City continue to operate normally if the Novel Coronavirus arrives here?

Yes. The City has robust business continuity plans in place for all departments and services to ensure the continuing operation of City government.  Should any cancelations become necessary, The Wallis will contact all ticket holders directly.

What can I do to prevent contracting the Novel Coronavirus or any other viruses?

The best way to stay healthy is eating well and practicing good hygiene such as frequently washing your hands and utilizing hand sanitizer, keeping a distance between anyone who is coughing or sneezing, avoiding touching the face and staying home if you feel unwell.

Do I need to wear a facemask in public?

Facemasks should always be an item in your personal emergency kit, however, the Centers for Disease Control and Prevention (CDC) does not recommend routine use of a facemask or respirator. Most often, spread of respiratory viruses from person-to-person happens among close contact (within 6 feet).

Should I stop attending events with crowds of people?

With the current COVID-19 ambiguity and unknown future, The Wallis with its Board of Directors will evaluate the opportunities to hold performances and gatherings on its campus on a regular basis and make adjustments accordingly. Our Ticket Services office will be reaching out to you personally to discuss options available to you for your already-purchased tuckets to any cancelled or postponed events. 

Where can I find additional information about the Novel Coronavirus?

City of Beverly Hills Office of Emergency Management (dial 310-285-1021);
Centers for Disease Control and Prevention (CDC): cdc.gov (dial 800-232-4636)
LA County Department of Public Health: publichealth.lacounty.gov (dial the LA County Hotline for any health and human services needs at 2-1-1).